Response Time
24-48 Hours
We review every ticket and respond as quickly as possible.
Help Center
How can we help you?
Find quick answers or contact the support team for technical, billing, and account issues.
Official source: imagewizardpro.com/support/
Email Support
imagewizardpro@gmail.com
Best for detailed issues with screenshots and device information.
Browse FAQ
Instant answers
Common questions about processing, credits, subscription, and troubleshooting.
Frequently Asked Questions
How do I upscale an image?
- Open the app and tap Image Upscale.
- Select a photo from your gallery.
- Choose output resolution (2K, 4K, or 8K).
- Tap Upscale and wait for processing.
- Download or share the result.
Why did my processing fail?
Common reasons:
- File is too large.
- Unsupported format.
- Connection instability during upload/processing.
When processing fails, credits are automatically refunded.
How do credits differ from subscriptions?
Subscriptions provide monthly credits that reset each cycle. Credit packs are one-time purchases and do not expire.
How do I cancel my subscription?
- Open iPhone Settings.
- Tap your Apple ID profile.
- Go to Subscriptions.
- Select Image Wizard Pro and cancel.
Still need assistance?
Send us your device model, iOS version, and a short description of the issue for faster help.